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Shelter and Support
Providing safe shelter and essential support services to help individuals experiencing homelessness rebuild their lives.
Learn More
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Understanding Homelessness
Delve into the complexities of homelessness, from rough sleeping to temporary accommodations like hostels or "sofa surfing."
Explore
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Breaking the Cycle
Addressing underlying issues and providing comprehensive support to empower individuals to reclaim their independence from homelessness.
Get Involved
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Community Outreach
Bridging gaps in services and connecting individuals experiencing homelessness with vital resources through community outreach programs.
Support Us
Causes of homelessness
Many of the people we see have mental or physical health problems, or have issues with drug or alcohol use. Sometimes people face a complex mix of these factors, on top of more difficult family backgrounds than most. Many people who become homeless had traumatic experiences during childhood. Sometimes it was sexual or physical abuse, other times it was an unstable environment, such as moving between foster homes. For some people, these experiences put them at risk from an early age. In fact, some people we work with say that their early experiences led them to become dependent on drugs or alcohol while still in their teens.

Research that we carried out in 2013 showed that 43% of people who slept rough for the first time had problems with alcohol or drug use. For some people that was a contributing factor to them becoming homeless; for others, it was a symptom of trying to cope with other problems that they faced.

Research from St Mungo’s investigates the growing number of people sleeping rough who are living with, and dying of, preventable drug and alcohol problems. The research finds that 12,000 people sleeping rough, or at risk of doing so, missed out on life-saving drug and alcohol treatment in 2018/19.

Poor mental health is widespread among people who are homeless or sleeping rough. Over 40% of people we work with have a mental health issue. Many, however, may never have had access to adequate treatment or support.

We also work with people who may face adult literacy or numeracy barriers, who may feel unconfident in the skills they have to offer, or don’t recognise the resilience and strengths they have.
I need help
I need help
What to do if you are homeless, rough sleeping, or in a housing crisis
Seek local authority support
Councils, or “local authorities”, have a duty to help people experiencing homelessness. If you are homeless, sleeping rough or facing a housing crisis, your first priority should be to contact your local authority’s Housing Options team to find out what help they can offer.
Depending on your circumstances, this could be:
  • Emergency accommodation – a place in a shelter or hostel
  • Longer-term accommodation – independent living or social housing. If possible, you should approach the council you have a local connection to, usually in the area you’ve most recently lived.
You can use the Government’s website to find your local council.
Use StreetLink
If you are currently sleeping on the streets, use StreetLink. This is the national rough sleeper referral line and will help you to tell St Mungo’s outreach teams, local authorities, and other homeless organisations about your situation and where you are sleeping rough. They will then connect you to local support and help you. StreetLink’s volunteers and staff will help you as soon as they can – but please don’t wait. Seek other help in the meantime if you can. For example, contacting your local council, or visiting a day centre.
Visit a day centre
If you’re sleeping rough or experiencing homelessness, you can also visit a day centre.
Day centres can help you by providing:
  • Food, shelter and washing facilities
  • Housing advice
  • Skills and employment training
  • Social and support networks
Not all day centres offer everything, but staff will be able to direct you to the help you need if they can’t help you themselves. You can find the nearest option for you by looking at Homeless Link’s searchable database of homeless services.
Contact housing organisations
If you’re in a housing crisis, sleeping rough should be a last resort. If you currently have a home or accommodation, try to do what you can to keep it.
  • Talk to your council and see what help they could offer you
  • Call your bank or creditors to see what financial help might be possible
  • Contact Shelter, a homelessness and housing advice charity, to see what help is available to you.
Shelter will be able to help you understand your rights, access your needs, and help you to explore the options available to you. You can contact Shelter’s Housing advice helpline on 0808 800 4444 (free from landlines and on most mobile networks), or by visiting their website.
Taking the first step is important as it may mean you have more options.
Help someone else
It can be difficult to see someone sleeping rough or experiencing homelessness, and to know how to help. But every year thousands of people help St Mungo's in our mission to end homelessness and rebuild lives and you can too.
Are you worried about someone who is homeless or sleeping rough?
Help them to get towards the first step in their recovery
Use StreetLink
Alerting local services to people who are sleeping rough can save lives.
Use Streetlink, the national rough sleeper referral line, to tell our outreach teams, Local Authorities and other homelessness organisations where you’ve seen someone sleeping rough.
In a few easy steps you can use StreetLink to connect people experiencing homelessness with local support available to them, which can help them.
What happens next?
Our teams are experts and know how to support people away from the streets.
They use the information provided through StreetLink by people like you to find individuals who are sleeping rough, assess their needs and help them to find the support and accommodation that is right for them.
We will be able to support some people into accommodation immediately, but for others it might take some time. Everyone’s journey to the streets is different and so are their options away from the streets.
Call 999
StreetLink is not an emergency service. If you believe the individual requires emergency medical attention for their mental or physical health, don’t hesitate – call 999 for an ambulance or the police.
That's just the beginning
Getting someone off the streets is a vital first step towards a person’s recovery, but it’s not the end of the story. At St Mungo’s, we’ve developed a recovery based approach which takes a person’s unique skills and strengths and places them at the heart of their own recovery.
Find out more about what we do, and how you can get involved too. Together, we can make sure that everyone has a place to call home, and can fulfil their hopes and ambitions
Real life stories
Real life stories
Here our clients share their experiences and their hopes for their recovery and the future. We would like to thank all the clients who have taken part.
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George's story
“I was first helped by Crisis about 17 years ago. I was rough sleeping at the time. They got me into a hostel. From there I moved into a room in a house, and then about a year later, I started fundraising.”
2022 May 2
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Sammy’s story
"I came to the hotel in December and stayed for a month... It made a big difference to my life. I was not worried about what might happen. I felt safe in the hotel and that I would be OK.”
2022 May 2
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Algimantas' story
At one point in his life, he was forced to sleep in a tent - even though he was working. When he lost his job, he moved into a local hostel temporarily before his Lead Worker (Will) at Crisis found him a vacant room.
2022 May 2
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Michelle's story
"I spent Christmas Day in the hotel with other Crisis guests. We had Christmas food, including my favourite - mince pies and custard. There was karaoke, bingo - I even got my nails done. I felt like a human again."
2022 May 2